Streatham Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Carpet Cleaners provides professional cleaning services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the person, firm or company who requests or receives the services from Streatham Carpet Cleaners.
Company means Streatham Carpet Cleaners.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, floor cleaning, end of tenancy cleaning or other related cleaning services provided by the Company.
Premises means the property, building or area where the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the supply of Services, which incorporates these Terms and Conditions.
2. Scope of Services
The Company offers professional cleaning services within its defined service area in and around Streatham and nearby districts. The exact services to be provided, including any specific tasks, will be agreed at the time of booking and confirmed in the booking confirmation.
The Company will exercise reasonable skill and care in the performance of the Services and will make reasonable efforts to achieve a high standard of cleaning appropriate to the type and condition of the surfaces and fabrics treated. However, complete stain removal or restoration to an as-new condition cannot be guaranteed.
The Customer is responsible for ensuring that the Premises are suitable for the Services and that there is safe access, adequate lighting and power, and access to hot and cold water where reasonably required.
3. Booking Process
3.1 Making a booking
Bookings may be made by the Customer through the Companys accepted contact channels. The Customer will be asked to provide accurate information about the Premises, access arrangements, type of service required, approximate sizes of areas or number of items to be cleaned, and any special requirements.
The Company reserves the right to refuse any booking at its discretion. A booking is not confirmed until the Customer has received a booking confirmation from the Company, which may be provided verbally or in writing.
3.2 Estimates and quotes
Any prices given before inspection of the Premises are estimates based on the information provided by the Customer. The Company may revise the estimate if the information supplied is inaccurate or incomplete, or if the condition, size or nature of the work differs from what could reasonably be anticipated.
Where a fixed price has been agreed in advance, it will apply only to the tasks and areas specified in the booking confirmation. Additional work requested by the Customer on the day of service may incur extra charges, which will be agreed before such work is undertaken where possible.
3.3 Access and attendance
The Customer is responsible for ensuring that the Companys operatives have access to the Premises at the agreed date and time. If the Customer fails to provide access, or if access is denied or delayed for reasons beyond the Companys control, the Company may treat this as a late cancellation and apply the relevant charges.
The Company will make reasonable efforts to attend at the agreed time, but time shall not be of the essence in the performance of the Services. The Company will not be liable for minor delays due to traffic, weather conditions, or circumstances beyond its reasonable control. In such cases, the Company will aim to notify the Customer and agree a revised time or date where required.
4. Customer Obligations
The Customer agrees to:
Provide accurate information when making a booking, including any known issues such as previous damage, loose carpets, fragile furnishings, or areas of concern.
Ensure that the Premises are reasonably tidy and that floors and areas to be cleaned are accessible, with small items removed where practicable.
Secure or remove valuable, fragile or easily damaged items from the areas where the Services will be carried out.
Advise the Company of any alarms, access codes, security systems or parking restrictions that may affect the operatives ability to attend and carry out the Services.
Provide electricity, water and, where required, access to suitable waste disposal facilities in accordance with applicable regulations.
5. Payments and Pricing
5.1 Rates and charges
Service charges are based on the type of cleaning, the size and condition of the areas or items to be cleaned, and the time required. The applicable price will be communicated to the Customer before the booking is confirmed.
All prices are quoted in pounds sterling. Any applicable taxes will be included in the final price unless otherwise stated.
5.2 Payment terms
Unless otherwise agreed in writing, payment is due on completion of the Services on the same day. The Company may, at its discretion, require a deposit at the time of booking, particularly for larger jobs or where specialist equipment or products are required.
Accepted payment methods will be communicated by the Company and may include cash, card or bank transfer. The Customer is responsible for ensuring that payment is made promptly and in full.
For regular commercial or contractual work, separate invoicing and payment terms may be agreed. Invoices are payable by the due date stated. Failure to pay on time may result in suspension of Services and the addition of reasonable late payment charges and recovery costs.
5.3 Non payment
If the Customer fails to make payment when due, the Company reserves the right to:
Charge interest on overdue sums at the statutory rate permitted under UK law.
Recover all reasonable costs and expenses incurred in obtaining payment, including any legal or collection fees.
Refuse future bookings or require advance payment for subsequent Services.
6. Cancellations, Rescheduling and No Shows
6.1 Customer cancellations
The Customer may cancel or reschedule a booking by providing reasonable notice to the Company. The minimum notice period and any applicable charges will be communicated at the time of booking or in booking confirmations.
Where a booking is cancelled or rescheduled by the Customer with insufficient notice, the Company may apply a cancellation fee to cover lost time and costs incurred. This may be a fixed fee or a percentage of the service price, depending on the nature of the booking.
If the Customer repeatedly cancels or reschedules bookings at short notice, the Company may decline further bookings or require a non refundable deposit for future appointments.
6.2 Company cancellations
The Company reserves the right to cancel or reschedule a booking in the event of staff illness, equipment failure, extreme weather, or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to notify the Customer as soon as possible and arrange an alternative date or time.
If the Company cancels a booking and cannot offer a suitable alternative, any deposit paid for that booking will be refunded.
6.3 No access and waiting time
If the Company attends the Premises and is unable to gain access, or if the start of the work is delayed significantly due to access or other issues within the Customers control, the Company may:
Apply a call out or waiting time charge, and or
Treat the visit as a late cancellation and apply the appropriate fee, at the Companys discretion.
7. Service Standards and Limitations
The Company aims to deliver a professional level of cleaning using appropriate methods, machinery and products suited to carpets, rugs, upholstery and other surfaces.
Some stains, spillages and damage may be permanent and cannot be fully removed or repaired. The Company will not be liable for failure to remove stains that are, in its professional opinion, permanent in nature.
Certain fabrics, dyes and materials may react unpredictably to cleaning products or processes. The Customer should inform the Company of any known sensitivities or previous issues. The Company will not be responsible for colour loss or texture change where this could not reasonably have been foreseen given the information available.
Where the condition of carpets or fabrics is already weakened, worn or damaged, cleaning may expose or exacerbate existing issues. The Company will not be liable for wear, fraying, loose seams, shrinkage or delamination that arises due to pre existing defects.
8. Liability and Insurance
The Company will take reasonable care when providing the Services and will maintain appropriate insurance cover for its activities, including public liability insurance, in accordance with industry norms.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability under UK law.
Subject to the above, the Companys total liability to the Customer in respect of any loss or damage arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall not exceed the total price paid or payable for the specific Services giving rise to the claim.
The Company shall not be liable for:
Loss of profits, business, contracts, revenue, goodwill or anticipated savings.
Indirect or consequential loss or damage.
Any loss or damage arising from inaccurate or incomplete information provided by the Customer, failure of the Customer to comply with these Terms and Conditions, or events beyond the Companys reasonable control.
The Customer must notify the Company of any alleged damage or unsatisfactory work as soon as reasonably practicable and, in any event, within 48 hours of the Services being carried out, to allow the Company a reasonable opportunity to inspect and, if appropriate, to rectify the issue.
9. Waste Handling and Environmental Regulations
The Company will handle waste and used materials generated during the provision of the Services in accordance with applicable UK environmental and waste regulations.
Where practicable, minor waste such as extracted dirt and general debris removed during cleaning will be left on site for disposal via the Customers normal household or commercial waste arrangements, provided that this is lawful and appropriate.
If the Services involve the removal of larger quantities of waste, special categories of waste or materials requiring specific disposal methods, the Company may charge an additional fee for handling and arranging compliant disposal. The Customer will be advised of any such charges before the work is undertaken where possible.
The Customer agrees not to request the Company to dispose of waste or substances in any manner that would breach UK environmental law, local authority rules or landlord policies. The Company reserves the right to refuse to remove or handle items that are hazardous, contaminated or otherwise unsuitable for transport or disposal using its standard procedures.
10. Health and Safety
The Company will take reasonable steps to ensure the health and safety of its operatives and any persons present at the Premises while the Services are carried out. This includes the use of appropriate cleaning agents, equipment and techniques.
The Customer must inform the Company of any known health and safety risks at the Premises, including structural issues, slippery surfaces, exposed wiring, or the presence of hazardous substances.
Children and pets should be kept away from the work areas during and immediately after cleaning, particularly while carpets, rugs or upholstery remain damp or while equipment and cables are in use.
11. Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and, where relevant, photographs or other supporting information.
The Company will investigate complaints in a fair and timely manner and, where appropriate, may offer to re attend to rectify any reasonable shortcomings in the work performed. Any such re attendance will be arranged at a mutually convenient time.
The availability of remedies may be affected if the Customer has used other contractors to work on the same areas after the Companys visit, or if the Customer has not followed the aftercare advice provided by the Company.
12. Data Protection and Privacy
The Company will collect and use personal data such as customer names, addresses and contact details solely for the purposes of managing bookings, providing Services, handling payments and communicating with the Customer.
The Company will take reasonable measures to keep personal information secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations or with the Customers consent.
13. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice or the Companys operations. The latest version will apply to new bookings made after the date of the change.
Material changes will not affect bookings already confirmed, unless they relate to legal or regulatory requirements, in which case the Company will inform the Customer where reasonably practicable.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Customer and the Company, shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, although the Company retains the right to bring proceedings against the Customer in any other court of competent jurisdiction.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement is between the Customer and the Company only. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may transfer its rights and obligations to another organisation, but this will not affect the Customers rights under the Agreement.
