Streatham Carpet Cleaners Privacy Policy
This Privacy Policy explains how Streatham Carpet Cleaners collects, uses, stores and shares personal data about customers and potential customers within our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Streatham Carpet Cleaners customers and prospective customers in our service area, including individuals and businesses who contact us, request a quote, book a service, or otherwise interact with us. It applies to personal data collected through telephone, in person, by post, and through any online or digital channels used by Streatham Carpet Cleaners.
Data Controller
Streatham Carpet Cleaners is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed in connection with our carpet cleaning and related services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your name, title, service address, billing address, and preferred contact details.
Communication details such as records of enquiries, bookings, feedback, complaints and any other communications you send to us or we send to you.
Service information such as property type, room descriptions, details of carpets, upholstery or other items to be cleaned, access instructions, parking information, and dates and times of appointments.
Billing and payment details such as information necessary to process payments and records of payments made. We do not store full card details where payments are processed via secure third-party providers.
Technical and usage data where applicable, such as information about how you interact with any website or digital platforms operated by Streatham Carpet Cleaners, including basic analytical data.
Marketing preferences such as your choices about receiving marketing communications from us.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us by telephone, make an enquiry, request a quote, book a service, provide feedback, or communicate with us in any other way.
We may also collect personal data from third parties where this is necessary and lawful, for example from payment service providers when a payment is made, or from online platforms that you use to contact or review us.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Performance of a contract. We process personal data in order to provide our carpet cleaning and related services, including taking bookings, confirming appointments, attending your property, and handling payments and invoices.
Legitimate interests. We may process personal data for our legitimate business interests, provided that these are not overridden by your rights and interests. This includes managing our relationship with you, improving our services, keeping records of work carried out, and protecting the security of our staff and business.
Legal obligations. We may process personal data where necessary to meet legal or regulatory requirements, such as tax, accounting and health and safety obligations.
Consent. In some cases, we may rely on your consent, for example when sending certain types of direct marketing communications by electronic means where consent is required. You can withdraw your consent at any time as described in this Privacy Policy.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to enquiries, provide quotes, and supply information about our services.
To schedule, manage and carry out carpet cleaning and related services at your property or premises.
To manage payments, invoices, receipts, refunds and related financial records.
To communicate with you about your booking, including confirmations, reminders, changes or cancellations.
To handle any questions, feedback, complaints or claims, and to provide customer care and support.
To maintain internal records of customers, work carried out and communications, for business administration and planning.
To send you marketing communications about our services where permitted by law and where you have not opted out.
To comply with legal and regulatory requirements and to protect our rights, property and safety and that of our customers and staff.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and as required by applicable laws and regulations.
In general, we retain customer records, including basic contact details, service history and billing information, for a period that allows us to respond to queries, meet tax and accounting obligations, and manage our business. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer identify you.
Data Processors and Third Parties
We may share your personal data with trusted third parties that act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Categories of processors and third parties may include:
Payment service providers who process payments and refunds on our behalf.
IT and system support providers who host or maintain our business systems, including any booking, communication or storage systems.
Professional advisers such as accountants or legal advisers where necessary for business, legal or compliance reasons.
Couriers or logistics providers if we need to send or collect items related to the service.
We may also share personal data where required to comply with legal obligations, lawful requests from public authorities, or to establish, exercise or defend legal claims.
International Data Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses or equivalent measures required by data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures include restricting access to personal data to staff and service providers who need it for the purposes described in this Privacy Policy, and ensuring that those persons are subject to duties of confidentiality.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exemptions, but generally include:
The right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, together with certain information about how it is used.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we consider a request for rectification.
The right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
The right to object. You can object to processing that is based on our legitimate interests, and you have an absolute right to object to direct marketing at any time.
The right to withdraw consent. Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact Streatham Carpet Cleaners using the contact methods you normally use for our services and clearly state that your request relates to personal data. We may need to verify your identity before responding to your request. We aim to respond within the timeframes set out in data protection law.
Complaints
If you have concerns about how we handle your personal data, we ask that you contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Marketing Communications
We may send you information about our services that we believe may be of interest to you, in accordance with data protection and electronic marketing laws. You can opt out of receiving marketing communications at any time by using the unsubscribe option in communications where available or by contacting us directly. Opting out of marketing will not affect service-related communications such as booking confirmations or important information about a scheduled appointment.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Streatham Carpet Cleaners customers and prospective customers within our service area and is intended to provide clear and accessible information about our data protection practices under the UK General Data Protection Regulation and related laws.
